Review of Bartel's: A Great Example of Service

A review of Bartel's Auto Clinic and Quick Lube, located on Wiesbrook Drive in Oswego, IL, with its original location also apparently thriving in Carol Stream.  http://www.bartelsauto.com/

Because they truly earned it, I come happy to write a review.  Bartel's gets it done.  I brought my older car in to diagnose and treat a "check engine" light situation February 16, 2010.

Though tucked away and accessible only via a service road off Route 30, Bartel's would be a great find for any type of service.  Upon entering the waiting area, I immediately noticed it to be squeaky clean, and free of the "auto shop smell."  The gentlemen who dealt with me, Dan, Adam, et. al., were all well dressed and professional.  That gave an air of professionalism which turned out to be a sure sign of the good service to come.

The estimate given for my repair rolled out quickly and reasonably, falling in line with the normal expense for the problem.  The scope of my repair was explained to me with confident integrity, repair cost figures were given, and any special circumstances requiring additional expense were brought to my attention.  That said, the circumstances did not arise, and the figure for my repair proved right on the money. 

All phone calls to me came during the time-frame the staff indicated, and I picked up my vehicle with the job done right.  Transport home and back from the center?  Not a problem with the shop shuttle on duty.  I even worked online via the office wireless connection while I waited prior to vehicle intake. 

But being a communications person, I always take special note of the way a business communicates with its customers.  The staff shows a special way of making one feel valued--with a personal angle.  Whenever a matter came up for discussion about the car, they seemed encouraging, with intangibles and tones that suggested they simply wouldn't stand for a customer leaving the lot unsatisfied. 

In conclusion, I would have to say that if I started a business, I would want it to be like Bartel's from the first day forward.  And as I would proceed with the business plan, I'd want to speak with whoever trained the personnel there to help form the basis for my own customer service standards.